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Online payments by PayPal

Frequently asked questions

Shortly after completing your booking you will receive an email confirming the details we received. If you have paid through PayPal then you will also receive a receipt for your payment from them. Your booking is now confirmed.

The advertised fare is based on the most basic vehicle size and capacity. If you do not add any changes to the booking then the only fees added will be for card payment fees (If paying through PayPal) and/or a booking fee.

Yes we do offer Meet and Greet.
If you select this service then your driver will meet you in the arrivals hall with a name board.
If you have provided a mobile phone number he/she will usually text you to let you know that he/she is waiting before you come into the arrivals hall.

UK Taxi Co do not charge for Meet and Greet on both legs of your journey like most online services.

When selecting a vehicle you will be shown the maximum passenger and luggage capacity of that vehicle.
We always recommend that if you think it will be a tight fit then you should choose the next vehicle size up.
If you still have any doubts please ring us so that we can make sure all your passengers and luggage fit in the vehicle safely.

All our drivers are licensed by the Council licensing service. This means that they:

  • Have passed all Disclosure and Barring Service (DBS) checks (Formerly known as CRB Criminal Records Bureau).
  • Have passed the Driving Standards Agency (DSA) test.
  • Have passed a stringent medical examination
  • Had to work under a provisional licensing scheme

Taxi operators have to log every booking with details of the destination address, name of the driver and vehicle number and provide this information to the council licensing department or police immediately on request.

The first thing to do is check that the confirmation email has not ended up in your spam folder. If it has, move it back to your inbox.

In the unlikely event that the confirmation email failed to be sent by our system please ring us.

No. The price quoted is for the vehicle and driver.
The maximum number of passengers the vehicle can legally carry is shown whatever vehicle you choose during the booking process.

During the booking process you will be asked for the flight number of any inbound flight. This is so we can check the flight status leading up to collecting you from the airport.

We will dispatch your driver in plenty of time to be at the meeting point 20-30 minutes after your flight has landed. This way we will not charge you any unnecessary waiting time or parking fees.

Yes. Please enter the scheduled arrival time as we will track the flight status and make sure you don't have to pay unnecessary fees for waiting time and car parking.

Most airlines ask that passengers arrive 3 hours before International flights, 2 hours ahead of European flights and 1 hour before internal flights.

Yes, you will get the option to pay online (PayPal). There will be a fee to cover the transaction costs.

No, when you reach the PayPal payment page you can click on the "Pay as Guest" option at the bottom of the page. You will then be asked to enter your card details to complete the payment.

If your driver has left to pick you up then you will still be charged. However if you cancel even at late notice (5-10 minutes), as long as he/she has not started the journey there will be no charge.

If your driver arrives at the address you provided and you are not there he/she will attempt to contact you on the phone number you provided. If he/she cannot contact you then they will wait (Between 15-30 minutes)and then leave. You will be charged the full fare.

No, When paying for your journey by online payment you will be taken to the PayPal secure payment page. The transaction is made and you will be returned to this site. We have no knowledge of your card details and so can not store them on our system.

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